The important stuff

 

Mainland UK Delivery

Standard delivery for orders to UK Mainland is charged at £5.95.

Free delivery is automatically applied to single orders totalling £25.00 or more, for shipping to Mainland UK addresses.

(This excludes Channel Islands, Northern Ireland, Isles of Scilly, Highlands and Islands of Scotland, and Eire where charges are shown at the checkout stage)**.

All orders are shipped with our delivery partners DPD.

Coffee orders below £25 are £5.95

Coffee orders of £25 and over will be sent free of charge to UK addresses

Postal prices for accessories will be shown at checkout.

We aim to deliver orders as quickly as possible. However, please note that during busy periods, deliveries may take longer. If you have not received your order within 7 working days, please contact us.

A signature may be required upon delivery. If you do not wish to sign for your order, please use the comments box on the checkout page to let us know.

A safe place or neighbour can be specified at the checkout. Please use the comments box to pass on this information.

 

Overseas Shipping

Orders for coffees and teas for international delivery are shipped with DPD at their standard rate.

Accessories can only be posted to addresses within the UK.

 

Returns

We hope that you will be completely happy with your order, but if for any reason you aren’t, please call or email us within 24hrs of delivery. Baytown Coffee purchased through our website is roasted to order, therefore we cannot take returns of coffee ordered incorrectly.

 

Coronavirus and Deliveries

The ongoing Coronavirus crisis has caused some disruption with deliveries both domestically and internationally.

Our delivery partners have made significant changes to how they are working to ensure they are able to maintain their services at this time.

In the UK, an increased demand on deliveries services has meant delays and the suspension of some delivery guarantees. As a result, some deliveries may take a little longer than usual.

In addition, some services have been suspended some of our overseas delivery services as a result of the ongoing coronavirus crisis globally. Localised border restrictions, decreased transport links and lengthy quarantine periods have caused severe delays as well as preventing deliveries from reaching some customers. We are reviewing this situation daily and will recommence any suspended services as soon as we are able.

Visit the DPD website for full details of the ongoing developments.

You can find out more information about how we are working through the COVID-19 crisis here.

 

*Please note that to qualify for Free UK Delivery, your order total must equal over £25 after any discounts, coupons or offers have been applied*

 

**UK Postcodes that do not qualify for free shipping include: AB37-38, AB54-56, FK17-21, HS, IV1-63, KA27-28, KW1-17, PA20-49, PA60-78, PH19-26, PH30-40, PH42-44, PH49-50, ZE

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